“waitNpay” is a payment option, and we are not involved in the delivery of the product or
the service. If you are facing any issue related to the order, you can contact the merchant
from their website or app. If they issue a refund, it will reflect in your “waitNpay” account
instantly. In case you are unable to get in touch with the merchant, you can dispute an issue
directly from the “waitNpay” account. We will investigate the issue and get it resolved it for
you.
In case you have not received a refund, it is probably because it has not been initiated by the
merchant yet. If you were promised a refund and it still is not showing up on your “waitNpay”
account, drop us a message along with the transaction details and we will contact the
merchant and have it resolved for you.
In case you have cancelled the order, you can go ahead and dispute an issue directly from the
merchant website / app. We will contact the merchant and have them look into it since
cancellations and refunds are in their control. Once they initiate a refund, it will reflect
instantly on your “waitNpay” bill.